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Email Support

We depend on our emails because it’s our address and virtual identity over the Internet and we need it to send or receive any information. While emails have become ubiquitous component of our personal, professional and business lives, we would love our emails working smoothly. Email operates across computer networks, which today is primarily the Internet. Some early email systems required the author and the recipient to both be online at the same time, in common with instant messaging.

Today’s email systems are based on a store-and-forward model. Email had an important role in creating the Internet,and the conversion the core of the current services.While envelope and header addresses may be equal, forged email addresses are often seen in spam, phishing, and many other Internet-based scams. This has led to several initiatives which aim to make such forgeries easier to spot.The local part of an email address has no significance for intermediate mail relay systems other than the final mailbox host.

Email Support Types:

1. Assisted Support Automation is the software that enables support personnel to remotely access their customers desktop or server for diagnostics and trouble ticket resolution.
2. Self Support Automation is the term organizations give to their support structures that provide on-line libraries and tools for self-help and easy troubleshooting solutions to automatically and precisely diagnose and resolve problems and incidents.
3. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
4. Preemptive Support Automation refers to a support solution that utilizes information that is either generated or culled from an application or service, e.g. log files, database queries, configuration changes, etc. This information can then be exploited to predict service degradations or interruptions. The upshot of this is a higher level of service/application availability for the underlying application.
5. Proactive Support Automation refers to support automation solutions that minimize downtime and enable 24×7 availability. This is achieved by constant health check tracking with diagnostic procedures to enable issue monitoring and problem solving.